Facilities Manager

 Job Title: Facilities Manager

Reference Number: TSE250402-3
Location: KwaZulu-Natal
Closing Date: 2025/04/20

Job Overview:

The Facilities Manager will be responsible for ensuring the effective operation of facilities management services, ensuring compliance with SLAs, managing relationships with sub-contractors, and overseeing project management activities. The role involves leadership, performance management, commercial opportunities, and ensuring adherence to safety and health standards.

Key Responsibilities:

Sub-Contractor Management:

• Meet regularly with contractors to ensure compliance with SLAs.

• Ensure the best price is offered for services and maintain service provider scorecards.

• Work with the Procurement department to ensure all relevant documentation is completed.

• Manage relationships with subcontractors and suppliers to ensure a professional service is maintained.

Performance Management:

• Manage systems and processes to create an efficient and cost-effective facilities management solution.

• Oversee integrated service delivery that maximizes technology, tools, and labor to meet service standards and client requirements.

• Define objectives, clarify roles and responsibilities, and implement performance contracts.

• Develop and implement performance improvement plans for underperforming teams or individuals.

• Conduct regular inspections of the work environment and report findings.

Project Management:

• Assist with any project management tasks required, ensuring regular communication and documentation of project progress.

• Ensure all relevant stakeholders are kept informed of project timelines and issues.

Commercial Responsibilities:

• Identify opportunities for business growth, including revenue enhancement, cost reduction, and production improvements.

• Manage financial month-end submissions and authorize any relevant spending within the client’s management guidelines.

Safety, Health, Environment, and Quality (SHEQ):

• Oversee and manage safety, health, and environmental quality processes, ensuring continuous improvement.

• Ensure safe work practices in line with Occupational Health and Safety guidelines and conduct internal and external safety audits.

Human Resources & Employee Relations:

• Establish and maintain positive working relationships with management and staff.

• Manage staff timekeeping, productivity, and ensure that any issues are reported and handled appropriately.

• Conduct bi-annual performance reviews and create personal development plans (PDPs) for all staff.

• Communicate any training needs with the HR department and ensure compliance with company policies for disciplinary actions.

Skills and Competencies:

• Human Resource & IR Management: Ability to manage staff effectively, handle employee relations, and implement performance management systems.

• Negotiation & Time Management: Skilled in negotiating contracts and managing time effectively.

• Leadership & People Management: Strong leadership skills with the ability to manage a team, motivate staff, and resolve conflicts.

• Project Management: Ability to manage multiple projects and ensure deadlines and objectives are met.

• SLA & Contract Management: Good understanding of service level agreements and the ability to manage contracts effectively.

• Hospitality & Customer Service: Strong customer-centric approach, ensuring high-quality service.

• Technical Knowledge: Knowledge of facilities management processes, equipment, and supplies used in the industry.

Qualifications:

• Minimum: Matric.

• Required: Diploma or Degree in Hospitality, Facilities Management, or equivalent.

• Additional Skills: Proficient in MS Office (Word, Outlook, Excel).

• Project Management: Relevant qualifications or experience in project management.

• Driving: Valid driver’s license with own transport.