Are you ready to advance your career in customer service? The South African National Roads Agency SOC Limited (SANRAL) is hiring 38 full-time Contact Centre Agents for its Central Operations Centre (COC) in Centurion, Gauteng.

If you have experience in a call centre environment and a passion for helping people, this is your opportunity to join one of South Africa’s most vital state-owned entities committed to public service and infrastructure excellence.

🛣 About SANRAL

SANRAL is responsible for managing and maintaining South Africa’s national road network. Through innovation, safety, and efficient service delivery, the agency plays a crucial role in the country’s economic development and connectivity.

By joining SANRAL, you're not just accepting a job—you’re helping build the nation’s future.

🧭 Job Overview: Contact Centre Agent (X38 Posts)

  • 📍 Location: Central Operations Centre, 36 Assegai Wood Road, Centurion, Gauteng

  • 📄 Contract Type: Permanent, full-time

  • 🕐 Working Hours: Shift-based operations may apply

  • 💼 Number of Posts: 38

🛠 Key Responsibilities

As a Contact Centre Agent at SANRAL, your core duties will include:

  • Handling customer queries via phone, email, and other platforms

  • Accurately logging calls and updates in a Customer Relationship Management (CRM) system

  • Providing information about e-tolling and other SANRAL services

  • Maintaining professionalism and empathy in all customer interactions

  • Meeting performance KPIs for speed, accuracy, and customer satisfaction

✅ Minimum Requirements

To be considered for these roles, applicants must meet the following criteria:

  • 🎓 Educational Qualification:

    • NQF Level 5 Certificate in Contact Centre Operations or Customer Service

  • 💼 Experience:

    • Minimum of 3 years in a contact centre or call centre environment

⭐ Added Advantages

Candidates with the following will have a competitive edge:

  • Proficiency with CRM systems

  • Experience with telephony systems such as SMARTZ or Avaya

  • Strong communication and conflict-resolution skills

  • Bilingual or multilingual communication abilities

🌟 Why Join SANRAL?

  • Be part of a national organisation with a meaningful mission

  • Enjoy long-term career development opportunities

  • Work in a structured, professional, and values-driven environment

  • Contribute directly to improving customer service in the public sector

This is a unique opportunity to work at the intersection of technology, customer care, and national service delivery.

📥 How to Apply

Applicants must submit the following documents:

  • ✔ A comprehensive CV

  • ✔ Certified copies of your qualifications

  • ✔ Contactable references

👉 APPLY FOR THE SANRAL CONTACT CENTRE AGENT VACANCIES HERE

📌 Closing Date: 11 August 2025
Late or incomplete applications will not be considered.

🏁 Final Thoughts

This is your chance to join a high-performing team at SANRAL and contribute to a better road and service experience for millions of South Africans. If you're a skilled communicator with contact centre experience, don’t miss this opportunity.

🌍 Take the road to a brighter future—apply today!